Manage your Booking
Cancel your Booking
Our Cancellation Policy
For Day Passes and Spa Passes, you may cancel or change your date at any time up until 10am on the day of your booking for either a full refund back to your credit card or ResortPass Credit to use another day.
For Cabanas/Daybeds, you must cancel the day before your booked date as same-day cabana cancellations are non-refundable.
Bookings are non-refundable after 10am on the day of your booking. Bookings made after 10am on the same day are non-refundable.
Please note: Certain hotels may have stricter cancellation policies and do not allow same-day cancellations.
Cancelling before your Booked Date
Up until the night before your booked date, you can cancel yourself by going to My Account, click View next to the booking, and then click Cancel Booking. You will receive ResortPass Credit that can be used towards another booking on our site at any time. The credit will automatically be applied at checkout when you book again. If you wish to receive a refund back to your credit card, please contact us at firstname.lastname@example.org and we will do that for you.
Cancelling on the day of your Booked Date
If you would like to cancel on the same day of your booking due to weather or other reasons, please email us at email@example.com with your Booking ID. We must receive the request before 10am. We will process your cancellation for a full refund back to your credit card within a couple of hours. While we are flexible with same-day cancellations, please note that some hotels have strict same-day cancellation policies so a refund is not 100% guaranteed. If you would like ResortPass Credit to use at another time, let us know and we can do that as well. You will get a confirmation email as soon as your booking is cancelled and refunded. Credit card refunds take 5-10 business days to process.
If you would like to change your date instead of cancelling, please contact us and we can change the date of your booking!
Change your Date
Day Pass bookings can be changed up until 10am on the morning of your booked date. Cabana bookings can be changed up until the day before your booked date. To change your date, please email firstname.lastname@example.org with your Booking ID and the date you would like to go instead and we will change it for you. You will get an email confirmation for the new date.
Can I cancel if the weather is bad on the day of my booking?
Absolutely! It's no fun if it's raining. You can request to cancel for a full refund, cancel for credit, or change your date up until 10 am on the day of your booking for Day Passes and Spa Passes. Cabanas and Daybeds may not be refundable on the day of your booking. Click here for how to cancel on the morning of your booking.
If you would like to cancel due to weather, you must notify us prior to 10am on the day of your booking. Bookings are non-refundable after the date of your booking.
I did not receive an email confirmation for my booking
If you did not receive an email confirmation for your recent booking, please check your Spam folder. If you still do not see the email, please contact us at email@example.com with your correct email address and we will resend.
There may have been a typo in your email address when you registered on our website or if you registered through Facebook or Google, there may be an old email account on file.
Changing or Adding Guest Names
To edit or add guest names, login to your account and click View next to the booking. You will see all your booking details and a button for "Edit Guest Names". Click that and you can edit the guest names!
Can I change my reservation to a different hotel?
Yes, you may change your reservation to a different hotel. We will just need to cancel your existing booking for a full refund and then you can make a new booking at another hotel.
To cancel your existing reservation, please email firstname.lastname@example.org with your Booking ID and it will be processed within a couple of hours.
I would like to upgrade to a Cabana
Great! If you would like to change or upgrade your booking to another offering, we just need to cancel your current reservation and then you can book the desired offering. Please email us at email@example.com with your Booking ID and your upgrade request and we will issue the refund so you can book the Cabana or whatever you would like to book instead.
Adding a Guest
Day Pass or Spa Pass
If you would like to add a Guest to your Day Pass booking, you will need to just book another Day Pass for that hotel on our website. If it is sold out and you only need 1 more pass, contact us and we can open up a spot.
If you booked a Cabana, it includes up to the max amount of people specified in the booking details. You may bring as many people up to that amount so no need to add another guest if the quantity is not correct. As long as you have the number of people within the max, you will have no issue checking in! If you would like to add a Guest that exceeds the max amount of people, you will need to purchase additional Day Passes on our site.
If you would like to Edit a Guest Name in your booking, login to your account and click View. You will then see al your booking details and a button to "Edit Guest Names". Click that and you can edit guest names.